V.O. GYM Privacy Policy

Privacy Policy for V.O. Gym Ltd

Effective Date: December 2023

At V.O. Gym Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information during the booking process. Please read this policy carefully to understand our practices regarding your data and how we handle it.

1. Information We Collect
During the booking process, we may collect the following information:

• Name
• Email address
• How you found out about us
• Intention for your session

We do not store any payment or credit card information. Our third-party credit card payment gateway will only store payment information if explicitly selected by you during the payment process for managing future bookings and supporting payment plans.

2. Payment Information
V.O. Gym Ltd does not have access to your full card details. The payment gateway will collect and store information such as country and postal code required to authorise payment. Any stored payment information is securely managed by our third-party payment gateway.

3. Use of Your Information
We use the collected information for the following purposes:

• To process and confirm your bookings
• To communicate with you regarding your sessions
• To improve our services based on your feedback
• To enhance our marketing strategies based on how you found out about us

4. Your Rights
You have the right to request the removal of your information from our systems at any time. However, please note that any outstanding payments must be settled before your information can be completely removed. Failure to settle outstanding payments may result in the cancellation of your booked sessions.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

5. Review and Updates
We regularly review our privacy policy to ensure it remains current and aligned with our commitment to protecting your privacy. Any updates will be posted on our website, and the effective date will be modified accordingly.

By using our website and engaging with our services, you consent to the terms outlined in this Privacy Policy.

If you have any questions or concerns about our privacy practices, please contact us at info@vogym.co.uk or write to us at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.